FREQUENTLY ASKED QUESTIONS
es, at Matla Al Fajr, we take great pride in ensuring that the precast concrete products you receive match the images and specifications shown. Our production process is highly controlled to maintain consistency in quality, finish, and design. Please note that due to natural variations in materials and lighting conditions, slight differences in color or texture may occur — but the overall design, dimensions, and performance will always meet the highest standards and match your order exactly.
After your purchase with Matla Al Fajr, a sales receipt will be emailed directly to the address you provided during the order process. If you did not receive it or need another copy, you can contact our sales team, and we will promptly resend it to you. You can also request a printed copy when collecting your order or during delivery."
At Matla Al Fajr, we ensure the highest quality in our precast concrete products. However, if you need to return an item due to a defect or incorrect order, please contact our customer service team within 7 days of delivery. Returns are subject to our return policy and must be in their original condition. Custom-made or special-order items may not be eligible for returns. For more details, please reach out to our support team at sales@fajrconcreteworks.ae.
Yes, at Matla Al Fajr, we regularly restock our precast concrete products based on demand and project schedules. If a specific item is marked as “out of stock,” you can contact our sales team for an estimated restock date or to place a pre-order. For custom or specialized products, restocking may take a little longer depending on production schedules.
